Showing posts with label USA. Show all posts
Showing posts with label USA. Show all posts

Monday, May 9, 2011

How Much Cash Do You Have locked down in Inventory?

In these times when cash can be hard to come by for most businesses it is as important as ever to have an inventory program that gives you as much cash flexibility as possible. Still many companies continue to operate on the “got to buy volume to get best price” mentality. This purchasing path takes a company into Cell Block NEOC – Not Enough Operating Capital.



Why be prisoner to vendors that make you produce in volumes equal to your annual uses? Have you considered your cash is locked into parts sitting on shelves at your facility? What about the parts that you don’ t sell? You know a discounted sale is coming for those bad boys.

When you take into consideration all the expenses related to mass production or high volume buying the payoff really does not make any sense. I mean, if you can buy high volume and move the product that is great. But too many companies are buying too much product because of the imaginary pot of gold at the end of the rainbow.


Think about it – so you pay 25% more per part on a $5 part because you bought 500 pieces instead of 2,500 pieces. That is an extra $625 over the 500-piece lot. Now let’s say that you move 500 pieces in 3 months so it would take you 15 months to move the 2,500. If you purchase the 2,500 pieces then you will lock up $2500 for an extra 3 months, $2500 for an extra 6 months, $2500 for an extra 9 months and $2500 for an extra 12 months. Total cash lock down over the initial 3 months is $10,000. Total lock down over the 1-year period is $5,000. All for $625 per quarter?



How much is it worth to have cash available when you need it? Good night sleeps for 3 months is way more valuable than $625. So what is the solution? Buy in lower quantities. Buy from a trusted supplier that speaks your language and can be reached when you need them. Buy where you are making the greatest impact for your own company and your neighbors. Buy right Here – in the USA. It is the best place to buy!


If you want to get started on your freedom program contact Short Run Pro today and let us show you how short run production can make your business smoother and cash happy. Contact us at sales@shortrunpro.com or 877-829-9293.

Wednesday, January 5, 2011

How to Provide Excellent Customer Service.

"It all starts with truly wanting to help people." At Short Run Pro we are proud of our excellent customer service. When you contact us, you will not be stuck in the everlasting loop of doom in automated phone system. We hate those things! You'll be speaking to a knowledgeable customer service professional whose main goal is to satisfy your needs as a Short Run Pro customer.



When you’re ready to order you have the option of placing your order on-line or giving your information to a Short Run Pro team member. We view communication with our customer as a key to getting the order right the first go around. When your order is placed you will receive a confirmation email that the order has been placed. Once the order is ready to ship you will receive an email that your parts are shipping, and you will receive a third email giving the shipping and tracking information. At any point in the process you are able to discuss the progress with Short Run Pro.


Reliability is important to any good relationship, and customer service is no exception. We will do our best to get your product out in a timely and efficient manner. If a problem does arise with your order we attempt to learn about it before you do! This helps us keep you updated on the status of your products. So in most instances when a job is delayed Short Run Pro will notify you before you have to call us to find out what is going on with your order.


We pride ourselves on listening to our customers needs. When complaints arise we look at how best to alleviate your burden. If there is a way that we can assist in making a bad situation better, we work to make it happen. Our goal is to be helpful, courteous, and knowledgeable, 24/7.


Short Run Pro desires to give the customer more than expected, excellent customer service and a great product. Having one without the other is not achieving our goals in the Short Run Pro book. Our hope is that once you receive the product that will see that you have chosen the best on the market from the best company around.


You will find us always in our continue endeavor of providing excellent customer service. Here's to great service.


Tuesday, October 12, 2010

Uncomfortable Support

At a recent customer meeting we were made aware of the fact that our product shelves were being supported by cheap foreign made metal brackets. This was especially discomforting to us since we are custom metal parts producer and an advocate of USA based manufacturing.

It seems that our office furnishings has escaped our detailed review and we ended up with wood shelves support by the box store shelf brackets that come over the seas by the millions. We did not install them but we sure as heck were going to "un" install them.


So we proceeded to give our company's product shelf area a complete over haul including removing the cheaply finished, white, thin gauge support brackets with our Forma Steel support brackets made of 1/4" thick stainless steel diamond plate metal. It was like removing Formica and putting in granite!

Our Forma Steel supports are made with a laser form process that makes for an extremely durable and heavy duty support. The diamond plate adds the touch of "Grrr" to the appearance of the bracket and finishes the whole product display area off nicely. Parts that used to be on the ground due to weight now are placed on the shelves and supported by substantial shelf brackets.



Note in the pictures the difference between the two styles and makes of the brackets. The thickness of the Forma Steel provide substantially greater strength for the bracket. The finish on the parts are polar opposites with the paint on the cheap brackets barely able to cover the sloppy weld and the formed nature of the Forma Steel support allowing for a smooth face and no distraction from the diamond plate finish.

Check out how the shelf in this image is bowing away from the wall. This is due to a heavy parts box being inadvertently placed on the shelf and the shelf deflecting on the brackets. The replacement of the cheap brackets with our Forma Steel supports we were able to stand on the shelf without deflection. There is no substitute for outstanding design and craftsmanship.

Bottom line, when you see a cheap bracket used to do a job that it can't do and in a place where it does not belong - get rid of it. Replace it with something that belongs and that can do the job. Also, remember that when you purchase products that are made in the USA you are supporting some one's job. It is not simply a part. That part reflects the manufacturing base within the United States. When we can support that base we should.

For more information or to find the right bracket for the job visit Short Run Pro ( http://www.shortrunpro.com/). The pictures taken for this entry were from my iPhone. Please have mercy.