Wednesday, January 5, 2011

How to Provide Excellent Customer Service.

"It all starts with truly wanting to help people." At Short Run Pro we are proud of our excellent customer service. When you contact us, you will not be stuck in the everlasting loop of doom in automated phone system. We hate those things! You'll be speaking to a knowledgeable customer service professional whose main goal is to satisfy your needs as a Short Run Pro customer.



When you’re ready to order you have the option of placing your order on-line or giving your information to a Short Run Pro team member. We view communication with our customer as a key to getting the order right the first go around. When your order is placed you will receive a confirmation email that the order has been placed. Once the order is ready to ship you will receive an email that your parts are shipping, and you will receive a third email giving the shipping and tracking information. At any point in the process you are able to discuss the progress with Short Run Pro.


Reliability is important to any good relationship, and customer service is no exception. We will do our best to get your product out in a timely and efficient manner. If a problem does arise with your order we attempt to learn about it before you do! This helps us keep you updated on the status of your products. So in most instances when a job is delayed Short Run Pro will notify you before you have to call us to find out what is going on with your order.


We pride ourselves on listening to our customers needs. When complaints arise we look at how best to alleviate your burden. If there is a way that we can assist in making a bad situation better, we work to make it happen. Our goal is to be helpful, courteous, and knowledgeable, 24/7.


Short Run Pro desires to give the customer more than expected, excellent customer service and a great product. Having one without the other is not achieving our goals in the Short Run Pro book. Our hope is that once you receive the product that will see that you have chosen the best on the market from the best company around.


You will find us always in our continue endeavor of providing excellent customer service. Here's to great service.


1 comment:

  1. I want to share with you all here on how I get my loan from Mr Benjamin who help me with loan of 400,000.00 Euro to improve my business, It was easy and swift when i apply for the loan when things was getting rough with my business Mr Benjamin grant me loan without delay. here is Mr Benjamin email/whatsapp contact: +1 989-394-3740, lfdsloans@outlook.com / lfdsloans@lemeridianfds.com. 

    ReplyDelete